Privacy Policy

Effective Date: 1 May 2025

iTrain & Consult Pty Ltd (A.C.N. 685 078 219) (“we“, “us“, “our“) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the EU General Data Protection Regulation (GDPR), where applicable.

1. What Personal Information We Collect

We may collect and process the following types of personal information:

Identity details (e.g. name, date of birth)
Contact information (e.g. address, email, phone number)
Employment and business details
Payment and billing information
Course registration and attendance records
Enquiries and feedback submitted to us
Website usage data (e.g. IP address, browser type, cookies)

We only collect personal information that is reasonably necessary for our functions and activities, including training services, and consultancy.

2. How We Collect Your Information

We collect your personal information through:

Direct interactions (e.g. forms, phone calls, emails)
Our website and social media platforms
Event registrations or course enrolments
From third parties (e.g. your employer, referring partners, publicly available sources)

We ensure collection is fair, lawful, and transparent.

3. Why We Collect and Use Personal Information

We collect, use, and disclose your information to:

Provide training and consulting
Process payments and issue certificates
Respond to your enquiries or feedback
Improve our programs, services, and website
Comply with legal and regulatory obligations

For GDPR purposes, the lawful bases for processing may include performance of a contract, compliance with legal obligations, consent, and legitimate interests.

4. Disclosure of Your Personal Information

We may disclose your personal data to:

Our staff, trainers, and consultants
Third-party service providers (e.g. IT support, payment processors)
Government regulators or law enforcement, where required
Other entities with your consent or as authorised by law

Some third-party providers may be located outside of Australia or the EU. We ensure appropriate safeguards are in place when transferring personal data internationally.

5. International Data Transfers (EU Residents)

If you are located in the European Economic Area (EEA), we may transfer your personal data to countries outside the EEA, including Australia. In such cases, we ensure adequate protection is in place under GDPR through:

Standard Contractual Clauses (SCCs)
Binding Corporate Rules (where applicable)
Adequacy decisions by the European Commission

6. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures include secure servers, access controls, encryption, and staff training.

7. Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined above or as required by law. When no longer needed, data is securely deleted or anonymised.

8. Your Rights (Australian and EU Residents)

You have the right to:

Access your personal information
Correct or update inaccurate data
Withdraw your consent at any time (where applicable)
Lodge a complaint with a regulator
Request erasure, restriction, or data portability (EU residents)

To make a request, please contact us using the details below.

9. Use of Cookies and Tracking

Our website may use cookies and similar technologies to enhance your experience. Cookies help us analyse traffic and improve functionality. You can control cookies through your browser settings.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the updated effective date. Please review it periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact:

iTrain & Consult Pty Ltd
Email: enquiry@itrainandconsult.com.au

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
Your local Data Protection Authority (EU residents)